Terms & Conditions
Please click on the links below for full details:
Please either phone us on 01284 727625 or email email@example.com or write to:
1 Northern Way
Bury St Edmunds
We aim to deliver your order within 10 working days to UK mainland only and to ground floor areas. For smaller items we will use 1st class royal mail or our preferred courier. For larger items we will use our transport system and deliver to your address when we are in your area.
We do offer an installation service for which a quotation can be obtained by calling us on 01284 727625 or email firstname.lastname@example.org. If we notice a big order being placed we will contact the customer to advise of this service.
Some of our products are large and heavy and will require an additional carriage cost. We will contact you to advise you of this cost. We will not debit your account until we have dispatched your order.
For all locker and seating orders we will provide care and fixing instructions.
Returns and exchanges:
In line with the distant selling regulations: If you are in any way unhappy with your purchase, you can send it back to us; receive an exchange, credit note or full refund. Please return the item(s) unused in the original or similar package within 7 working days. Please enclose your delivery note or invoice to help us process your return. For heavier items, call us on 01284 727625, where we will be able to arrange collection, this will be a chargeable service.
Business to Business
In line with the distant selling regulations we are not obliged to offer a returns policy to business to business customers; however if you are unhappy with your product in any way, please call us and we will do our best to resolve the issues you have.
Terms and Conditions:
If you are a private customer, please click here to be drawn to the changes in the terms and conditions that affect your statutory rights.
Terms and conditions apply to the use of this Website at www.helmsmanlockers.co.uk By accessing this Website and/or placing an order you agree to be bound by these terms and conditions.
Helmsman Storage Solutions Ltd Limited trading as Helmsman. Our company registration number is NI 618785. Our VAT registration number is GB 191 5524 03.
Our contact details are as follows:
1 Northern Way
Bury St Edmunds
General email: email@example.com
Telephone number: 01284 727625
Fax number: 01284 727601
We may revise these terms and conditions at any time by updating this page. You should check this website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms listed on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to change your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email.
2.3 We may refuse to accept an order:
• Where goods are not available
• Where we cannot obtain authorisation for your payment
• If there has been a pricing or product description error
• If you do not meet any eligibility criteria set out in our terms and citations
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
3.3 Our prices are reviewed periodically.
4. CANCELLATION AND RETURNS POLICY FOR BUSINESS TO BUSINESS CUSTOMERS
4.1 The distance selling regulations do not apply for Business to Business customers. Our main products are made to order, therefore we can only accept cancellation of your order with 24 hours of placing your order for main products, you can notify us by email to firstname.lastname@example.org
Where goods have already been dispatched to you, we cannot accept returned products unless they are faulty on receipt. The cost of returning goods will be borne by you. Please see 4.4.
4.3 When we receive your faulty goods we will give you a full refund of the amount paid or exchange credit as required.
4.4 The right to return the goods to us as referred to in clause 4.3 do not apply to the following circumstances:-
• In the event the product has been used.
• Where any products we have made or customised specifically for you.
5. CANCELLATION AND RETURNS POLICY FOR PRIVATE CUSTOMERS
5.1 If you wish to cancel your order:
You can notify us by email to email@example.com before we have dispatched the goods to you. Where goods have already been dispatched to you, by returning goods in accordance with clause 5.2 below.
5.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be borne by you. Please see 4.4.
5.3 Upon receipt of the goods we will give you a full refund of the amount paid or exchange credit as required.
5.4 The right to return the goods to us as referred to in clause 5.3 do not apply in the following circumstances:-
• In the event the product has been used.
• Where any products we have made or customised specifically for you.
6.1 The Warranty Period for the Goods or Services shall be twelve (12) months from the date of supply, installation or provision (whichever is the earlier) of Goods or Services.
6.2 Subject to these Terms and Conditions, Helmsman hereby expressly warrants as follows:
THAT during the Warranty Period, Goods and Services shall be free from Errors, failing which, Helmsman will, at its election:
(a) in the case of Equipment, do any one of the following as determined by Helmsman:
(i) the replacement of the Equipment or the supply of equivalent Equipment FOB at Helmsman's facility; or
(ii) the repair of the Equipment; or
(iii) the payment of the cost of replacing the Equipment or of acquiring equivalent Equipment; or
(iv) payment of the cost of having the Equipment repaired; or
(b) in the case of Services, do any one of the following as determined by Helmsman :
(i) the supplying of the Services again; or
(ii) supply payment of the cost of having the Services supplied again; or
(c) in the case of Software, do any one of the following as determined by Helmsman:
(i) repair, modify or make good the Software; or
(ii) supply Customer with replacements;
PROVIDED THAT this warranty shall not apply to Errors attributable to:
(i) goods or services supplied by others unless with the prior written approval of Helmsman ;
(ii) any modification of Goods unless made by Helmsman or with the prior written approval of Helmsman;
(iii) negligent abuse or misuse of Goods;
(iv) the use of Goods under environmental, power or operating conditions beyond the limits or constraints specified by Helmsman;
(v) the installation of or wiring of Goods other than in accordance with Helmsman's instructions;
(vi) the use of any Goods in connection with any non-Helmsman goods or services;
(vii) wear or burn-out resulting from usage of Goods of a kind inherently susceptible to deterioration or burn-out;
(viii) the use of Goods other than in the manner specified in the operator's manual supplied by Helmsman;
AND PROVIDED THAT if any supplier, which Helmsman represents, has warranty terms which differ from those specified above then the right is reserved to Helmsman to supply and deliver Goods in accordance with that
supplier's terms of warranty.
7.1 You are permitted to print and download extracts from this website for your own use on the following basis:
• No documents or related graphics may be modified in any way.
• No graphics on this Website may be used separately from accompanying text.
• Any of our copyright and trade mark notices and this permission notice in all copies.
7.2 Unless otherwise stated, the copyright and other intellectual property rights material on this Website (including without limitation photographs and graphic images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and must immediately destroy any downloaded or printed extracts from this Website.
7.3 Subject to clause 7.1, no part of this Website may be reproduced or stored for any other website or included in any public or private electronic retrieval system or without our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.
8. SERVICE ACCESS
8.1 Whilst we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
9. VISITOR MATERIAL AND CONDUCT
9.2 You are prohibited from posting or transmitting to or from this Website any material:
That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
For which you have not obtained all necessary licences and/or approvals.
Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.
Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 89.2 or 9.3.
10. LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
10.2 You may not create any links to this Website.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 9.2.
11.1 Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
11.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
12.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
12.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
12.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
13. GOVERNING LAW AND JURISDICTION
13.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
13.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect, information about where you are on the internet (eg. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We use your information only for the following purposes:
• Processing your orders
• For statistical or survey purposes to improve this Website and its services to you
• To serve website content and advertisements to you
• To administer this website
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. We will not release your Personal Information to any company outside of Helmsman Ltd.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
Questions regarding this Policy should be directed to Helmsman.
Online Payment by credit card:
Our security commitment means that whenever you buy anything from us using your card, you don't have to worry about anyone else getting hold of your details. We use Sage Pay as our online payment service. Payment by this option will be taken on point of order.
It is possible for you to pay by cheque simply print the shopping basket(or send in writing your order) and send together with a cheque for the total amount payable to “Helmsman”, your contact details and delivery details to:
1 Northern Way
Bury St Edmunds
You order will be dispatched once the cheque has cleared.
If you do not wish to place an order using this website please call us on 01284 727625 and we will happily take your order and payment details over the phone.
Helmsman Storage Solutions Ltd trading as Helmsman.
Our company registration number is N618785. Our VAT registration number is 5524 03 191.